First Rank's review management system transformed our online reputation. We went from 8 reviews to 150+ in 6 months, all authentic 5-star ratings. Phone calls and bookings doubled!
Their review response service saved us countless hours. Every review gets a professional, branded response within 24 hours. Our rating went from 4.2 to 4.9 stars in 3 months.
Best reputation management investment we've made. They helped us bury negative reviews with authentic positive ones, respond to difficult customers professionally, and turn reviews into a growth engine.
We start with a comprehensive audit of your current online reputation: all review profiles, star ratings, review volume, sentiment analysis, and competitor benchmarking. We identify gaps, opportunities, and any urgent reputation issues. Then we build a custom review generation strategy based on your business type, customer journey, and goals.
We deploy automated review request systems that integrate with your CRM, POS, or booking system. Happy customers receive perfectly timed review requests via SMS and email with direct Google/Facebook review links. The system is fully automated—you don't lift a finger. QR codes for in-store review generation, follow-up sequences for non-responders, and branded templates that match your voice.
Every review gets a professional, on-brand response within 24 hours. Positive reviews are thanked with personalized messages that encourage repeat business. Negative reviews are addressed professionally, with empathy and solutions. We diffuse angry customers, correct misinformation, and turn bad experiences into opportunities to show how you care about customer satisfaction.
Continuous monitoring of all review platforms with real-time alerts. We track review velocity, sentiment trends, keyword themes, and competitive benchmarks. Monthly reporting shows progress: reviews added, average rating improvement, response rate, and business impact (calls, leads, revenue). We optimize campaigns based on what's working to keep the reviews flowing.
Review management isn't just about vanity metrics—it's about revenue. Here's the math:
Our average client sees a 450% increase in review volume within 6 months. That translates to higher rankings, more leads, and measurable revenue growth. If you want to dominate your market with reputation, our local SEO services and Google Maps SEO strategies complement review management perfectly.
Your reputation is managed by certified reputation specialists with years of experience in online review management, crisis response, and customer service. We're not bots or offshore contractors—we're a US-based team that understands your local market and cares about your success.
